Healthcare center automates processes and puts focus back on clients
Industry
Healthcare
THE CHALLENGE
Breaking down the barriers and stigma related to mental health has always been the number one focus for this Illinois healthcare center. Since day one, their experienced team of clinicians has been dedicated to helping clients uncover their own potential.
They noticed that as their client list grew, their list of internal processes and intake procedures also grew. Easy workarounds that were once effective, like manually copying and pasting data from an intake form into their database, had now become incredibly time consuming, overwhelming, and error-ridden.
It was taking time away from what they did best… helping people find their potential.
THE OBSTACLE
The healthcare center knew that there was technology out there that could automate and integrate their processes within their database, but they just didn’t know where or how to get started.
As they approached their fourth birthday, they acknowledged it was time to reach out to experts to make a change for the growing business. They needed to find effective, scalable solutions for the following:
- Patients falling through the cracks with missed reminders
- Making sure patients weren’t being seeing without having all of their paperwork being completed
- Updating out-of-date paperwork and staying compliant
THE SOLUTION
After a series of discovery calls, RooksDM identified the exact pain points of their current processes and pinpointed solutions using new and existing tools. By using integrations and automation, the healthcare center would be able to harness technology to improve their business processes.
As fellow small business owners, RooksDM made sure to listen and provide affordable solutions that fit within their budget. The technology solutions included:
- Microsoft Suite (SharePoint, OneDrive, Power Automate (Flows), PowerApps, Teams, Planner)
- Mailchimp
- SimplePractice EHR
- WordPress
- JotForms
THE RESULTS
Since they joined forces in April 2020, they have been able to complete the following:
- Transferred from G Suite to Microsoft Office365 for even greater confidentiality
- Set up SharePoint for easier employee collaboration
- Created workflows for automating dynamic email reminders
- Created automations for complex repeatable tasks
- Automated significant portions of the client onboarding process
- Created workflows for automating dynamic email reminders
- Created automations for complex repeatable tasks
- Automated significant portions of the client onboarding process
When the healthcare center first approached RooksDM, the feelings of overwhelm were apparent. There was just too much to do and the team did not know where to get started.
With technology ever evolving the work is never complete, but they have now been set up with the technology that will lead them to success.
Their sense of relief came knowing that they had people with the right experience by their side, helping them every step of the way.
